How To Fix CRM_WEBREQ_CUST048 - Error occurred when locking objects for request category &1; display only

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 048

• Message text: Error occurred when locking objects for request category &1; display only

What causes this issue?

An error occurred when locking the objects for the
<DS:GLOS.E1A04A54A92DD511BCBF0800060D9C68>request category</> &V1&.

System Response

The objects can only be displayed, you cannot change them.

How to fix this error?

If you want to make changes, try again later.

Procedure for System Administrators

Contact your System Administration to check whether there is a general
lock problem. In this case, suitable action should be taken to solve
the problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST048 - Error occurred when locking objects for request category &1; display only ?

  The SAP error message CRM_WEBREQ_CUST048 typically indicates that there was an issue when trying to lock objects for a specific request category in the SAP CRM system. This error often occurs in the context of web requests or transactions that involve customer relationship management (CRM) functionalities.
  Cause:
  The error can be caused by several factors, including:
  
  Concurrency Issues: Another user or process may have locked the object you are trying to access, preventing your request from proceeding.
  Configuration Issues: There may be a misconfiguration in the request category settings or in the CRM system itself.
  Authorization Problems: The user may not have the necessary authorizations to lock the objects for the specified request category.
  System Performance: High system load or performance issues can lead to timeouts or failures in locking mechanisms.
  
  Solution:
  To resolve the CRM_WEBREQ_CUST048 error, you can try the following steps:
  
  
  Check for Locks: Use transaction SM12 to check if there are any existing locks on the objects you are trying to access. If you find locks that are no longer needed, you can delete them (if you have the necessary authorizations).
  
  
  Review User Authorizations: Ensure that the user has the appropriate authorizations to perform the action related to the request category. You may need to consult with your SAP security team.
  
  
  Configuration Review: Check the configuration settings for the request category in the CRM system. Ensure that everything is set up correctly and that there are no inconsistencies.
  
  
  System Performance: Monitor the system performance to ensure that it is not overloaded. If necessary, perform system tuning or maintenance to improve performance.
  
  
  Retry the Operation: Sometimes, simply retrying the operation after a short period can resolve the issue, especially if it was caused by a temporary lock or system load.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that can resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurred.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SU53 (to check authorization issues), and ST22 (for dumps).
  Documentation: Review the SAP documentation related to CRM web requests and locking mechanisms for a deeper understanding of how these processes work.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_WEBREQ_CUST048 error effectively.