How To Fix CRM_WEBREQ_CUST046 - Active request categories may not be determined in the past

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 046

• Message text: Active request categories may not be determined in the past

What causes this issue?

You want determine the existing entry using validity end date &V1&.
This end date is in the past. Since the
<DS:GLOS.E1A04A54A92DD511BCBF0800060D9C68>request category</> is
active, there could already be existing forms for this view that you
can no longer see in the original layout.

System Response

This determination is not possible in the past.

How to fix this error?

Choose a current entry for the determination of validity, for which the
changed settings can be effective.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST046 - Active request categories may not be determined in the past ?

  The SAP error message CRM_WEBREQ_CUST046 indicates that the system is unable to determine active request categories for a specific time in the past. This typically occurs in the context of CRM (Customer Relationship Management) web requests, where the system needs to evaluate request categories based on the current date and time.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Date Context: The request is being processed for a date that is earlier than the valid date range for the request categories. This means that the system does not have any active request categories defined for the specified time.
  Configuration Issues: There may be a misconfiguration in the request category settings or the time validity of those categories.
  Data Inconsistencies: There could be inconsistencies in the data related to request categories, such as missing entries or incorrect date ranges.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Request Category Validity:
  
  Go to the configuration settings for request categories in the SAP CRM system.
  Verify the validity dates for the request categories. Ensure that there are active categories defined for the date you are trying to process.
  
  
  
  Adjust Date Context:
  
  If possible, adjust the date context of the request to a time when the request categories are active. This may involve changing the date in the request or ensuring that the request is being processed in the current time frame.
  
  
  
  Review Configuration:
  
  Review the configuration settings for request categories in the CRM system. Ensure that all necessary categories are defined and that their validity periods are correctly set.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the request category data. This may involve running reports or using transaction codes to analyze the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM request categories for any specific guidelines or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage CRM orders and requests.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates related to request categories.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.