How To Fix CRM_WEBREQ_CUST034 - View &1 determined by business add-in is not valid; standard view is used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 034

• Message text: View &1 determined by business add-in is not valid; standard view is used

What causes this issue?

There is no entry in the validity area of the processed Web request for
view &v1& of request category &v2& determined by implementing BADI
definition 'CRM_SRV_CHANGEVIEW'. The relevant date for this is creation
date &v3&.

System Response

The standard view &v4& is used and not the view determined in the
Business Add-In.

How to fix this error?

Check whether the override in the BAdI implementation is set correctly.
If view &v1& should appear, you must create an appropriate entry for
this view in the validity area in the IMG activity <LS>Define Request
Categories</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST034 - View &1 determined by business add-in is not valid; standard view is used ?

  The SAP error message CRM_WEBREQ_CUST034 indicates that a view determined by a Business Add-In (BAdI) is not valid, and as a result, the system defaults to using the standard view. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when customizing or extending the functionality of the CRM web interface.
  Cause:
  
  Invalid BAdI Implementation: The BAdI implementation that is supposed to provide a custom view is either not active, incorrectly implemented, or does not return a valid view.
  Configuration Issues: There may be issues in the configuration settings related to the BAdI or the views it is supposed to provide.
  Missing or Incorrect Data: The data required for the BAdI to function correctly may be missing or incorrect, leading to the inability to determine a valid view.
  Version Compatibility: The BAdI implementation may not be compatible with the current version of the SAP system or the specific CRM application being used.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction code SE19 (BAdI Implementation) and check if the BAdI implementation for the relevant BAdI is active.
  If it is not active, activate it. If it is active, review the implementation for any errors or issues.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to the BAdI and the views it is supposed to provide. Ensure that all necessary settings are correctly configured.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the BAdI implementation to see what values are being processed and why the view is not being determined correctly.
  
  
  
  Check for Notes and Updates:
  
  Look for any SAP Notes or updates related to the specific BAdI or CRM version you are using. There may be known issues or patches that address this error.
  
  
  
  Fallback to Standard View:
  
  If the custom view is not critical, you can continue using the standard view as a temporary solution while you troubleshoot the BAdI implementation.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific BAdI to ensure that you are implementing it correctly and that you understand its requirements.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A way to enhance the standard functionality of SAP applications without modifying the original code.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE18 (BAdI Definition) and SE19 (BAdI Implementation) for managing BAdIs.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect a bug or a deeper issue with the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.