How To Fix CRM_WEBREQ_CUST033 - Request category group &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 033

• Message text: Request category group &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST033 - Request category group &1 does not exist ?

  The SAP error message CRM_WEBREQ_CUST033 indicates that the request category group specified in the system does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with web requests or service requests.
  Cause:
  The error can be caused by several factors:
  
  Incorrect Configuration: The request category group may not have been defined in the system, or it may have been deleted or not properly configured.
  Typographical Error: There may be a typo in the request category group name when it is being referenced in the system.
  Missing Customization: The necessary customization for the request category group may not have been completed in the SAP CRM system.
  Transport Issues: If the configuration was transported from another system, it may not have been transported correctly, leading to missing entries.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the SAP CRM configuration settings and verify if the request category group exists.
  Navigate to the relevant configuration path, typically found under CRM -> Basic Functions -> Request Management -> Define Request Categories.
  
  
  
  Create or Modify Request Category Group:
  
  If the request category group does not exist, you may need to create it. Ensure that you define all necessary attributes and settings.
  If it exists but is not configured correctly, modify it to ensure it meets the required specifications.
  
  
  
  Verify Input:
  
  Double-check the input where the request category group is being referenced to ensure there are no typographical errors.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs to ensure that the request category group was included in the transport request and that it was successfully imported into the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring request category groups.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.