How To Fix CRM_WEBREQ_CUST032 - No authorization for the valid views of request category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 032

• Message text: No authorization for the valid views of request category &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST032 - No authorization for the valid views of request category &1 ?

  The SAP error message CRM_WEBREQ_CUST032 indicates that a user does not have the necessary authorizations to access the valid views of a specific request category in the SAP CRM system. This error typically occurs in the context of web requests or when users are trying to access certain functionalities related to customer relationship management.
  Cause:
  The primary cause of this error is a lack of authorization for the user role that is trying to access the specified request category. This can happen due to:
  
  Missing Authorizations: The user does not have the required authorizations assigned to their user profile for the specific request category.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the views related to the request category.
  Request Category Settings: The request category itself may have specific settings that restrict access based on user roles.
  
  Solution:
  To resolve the CRM_WEBREQ_CUST032 error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization check that failed. This will provide insight into which specific authorization is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify Roles:
  
  If the required authorizations are missing, you may need to modify the user’s roles or create a new role that includes the necessary authorizations for the request category.
  Ensure that the role includes the relevant authorization objects related to CRM web requests.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to request the required access.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Document any changes made to roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to CRM web requests. Common objects include CRM_ORDER, CRM_UI, and others specific to your implementation.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Training: Consider providing training for users on how to request access or report authorization issues to streamline the process.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_WEBREQ_CUST032 error.