How To Fix CRM_WEBREQ_CUST036 - View &2 for request category &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 036

• Message text: View &2 for request category &1 not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST036 - View &2 for request category &1 not found ?

  The SAP error message CRM_WEBREQ_CUST036 typically indicates that a specific view for a request category is not found in the system. This error is often encountered in the context of SAP CRM (Customer Relationship Management) when dealing with web requests or web services.
  Cause:
  The error can occur due to several reasons:
  
  Missing Configuration: The view for the specified request category has not been configured in the system.
  Incorrect Request Category: The request category specified in the error message may not exist or may have been incorrectly defined.
  Transport Issues: If the configuration was transported from another system, it may not have been transported correctly, leading to missing views.
  Authorization Issues: The user may not have the necessary authorizations to access the specified view.
  
  Solution:
  To resolve the CRM_WEBREQ_CUST036 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the view for the specified request category exists.
  Ensure that the request category is correctly defined and linked to the appropriate views.
  
  
  
  Verify Request Category:
  
  Check the request category mentioned in the error message. Make sure it is valid and exists in the system.
  You can use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the details of the request category.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request.
  If something is missing, you may need to re-transport the configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the view and the request category.
  You can check user roles and authorizations using transaction code SU01.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to identify where the request is failing. This may provide more insight into the specific cause of the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM web requests for any additional guidance or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Community Forums: SAP Community and other forums can be helpful to see if other users have encountered similar issues and how they resolved them.
  SAP Help Portal: The SAP Help Portal provides detailed documentation on CRM configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_WEBREQ_CUST036 error message.