How To Fix CRM_WEBREQ_CUST026 - No processor view defined for request category &1 for entry date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 026

• Message text: No processor view defined for request category &1 for entry date &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST026 - No processor view defined for request category &1 for entry date &2 ?

  The SAP error message CRM_WEBREQ_CUST026 indicates that there is no processor view defined for a specific request category and entry date in the SAP CRM system. This error typically arises in the context of web requests or service requests in the CRM module.
  Cause:
  
  Missing Configuration: The processor view for the specified request category has not been defined in the system. This could be due to incomplete configuration during the setup of the CRM system.
  Incorrect Request Category: The request category being used may not be valid or may not have been properly set up in the system.
  Entry Date Issues: The entry date specified may not correspond to any valid configuration or may fall outside the defined periods for the processor view.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the CRM system and verify that the processor view is defined for the request category in question.
  Navigate to the relevant customizing transaction (e.g., SPRO) and check under the CRM settings for the request categories and processor views.
  
  
  
  Define Processor View:
  
  If the processor view is missing, you will need to create it. This involves defining the necessary attributes and settings for the request category.
  Ensure that the entry date is also correctly set up in the configuration.
  
  
  
  Validate Request Category:
  
  Ensure that the request category being used is correct and is one that has been configured in the system.
  If necessary, consult with your functional team to confirm the correct request category.
  
  
  
  Check Entry Date:
  
  Verify that the entry date you are using is valid and corresponds to the time frame for which the processor view is defined.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests have been properly moved to the production environment.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing service requests, or CRMD_ORDERADM_H for viewing order administration.
  Documentation: Refer to SAP Help documentation for CRM configuration to understand how to set up processor views and request categories.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuration.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis or functional team for further investigation.