How To Fix CRM_WEBREQ_CUST027 - Enter a request category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 027

• Message text: Enter a request category

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST027 - Enter a request category ?

  The SAP error message CRM_WEBREQ_CUST027 indicates that a request category must be entered when creating or processing a web request in the SAP CRM system. This error typically occurs in the context of web-based applications where users are required to specify a category for their requests, such as service requests, complaints, or inquiries.
  
  Cause:
  The error is triggered when:
  
  The user attempts to submit a web request without selecting a request category.
  The request category field is either left blank or not properly populated in the web form.
  
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the Request Form: Ensure that the request category field is filled out correctly. Look for a dropdown or selection box that allows you to choose the appropriate category for your request.
  
  
  Mandatory Field Configuration: Verify that the request category is configured as a mandatory field in the web request settings. If it is not set as mandatory, consider making it mandatory