How To Fix CRM_WEBREQ_CUST027 - Enter a request category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 027

• Message text: Enter a request category

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST027 - Enter a request category ?

  The SAP error message CRM_WEBREQ_CUST027 indicates that a request category must be entered when creating or processing a web request in the SAP CRM system. This error typically occurs in the context of web-based applications where users are required to specify a category for their requests, such as service requests, complaints, or inquiries.
  Cause:
  The error is triggered when:
  
  The user attempts to submit a web request without selecting a request category.
  The request category field is either left blank or not properly populated in the web form.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the Request Form: Ensure that the request category field is filled out correctly. Look for a dropdown or selection box that allows you to choose the appropriate category for your request.
  
  
  Mandatory Field Configuration: Verify that the request category is configured as a mandatory field in the web request settings. If it is not set as mandatory, consider making it mandatory to prevent this error in the future.
  
  
  User Training: If users are frequently encountering this error, consider providing training or documentation on how to properly fill out the web request form, emphasizing the importance of selecting a request category.
  
  
  System Configuration: If you have access to the backend configuration, check the settings for the web request management in SAP CRM. Ensure that the request categories are properly defined and available for selection.
  
  
  Debugging: If the issue persists, you may need to debug the web application to see if there are any underlying issues with how the request categories are being loaded or displayed.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on configuring web requests and handling request categories.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuring request categories.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the problem cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that the request category is properly selected and configured, you should be able to resolve the CRM_WEBREQ_CUST027 error effectively.