How To Fix CRM_WEBREQ_CUST025 - No request categories found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 025

• Message text: No request categories found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST025 - No request categories found ?

  The SAP error message CRM_WEBREQ_CUST025: No request categories found typically occurs in the SAP CRM (Customer Relationship Management) system when there are no request categories defined for the web request. This can happen in scenarios where the system is trying to process a web request but cannot find any associated categories to handle it.
  Cause:
  
  Missing Configuration: The most common cause is that the request categories have not been configured in the system. This can happen if the system is newly set up or if the configuration was not completed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the request categories.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the available request categories.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Request Category Configuration:
  
  Go to the SAP CRM system and navigate to the configuration settings for request categories.
  Ensure that request categories are defined and active. You can do this by checking the following path in the SAP Easy Access menu:
  
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Web Channel -> Web Request Management -> Define Request Categories.
  
  
  If no categories are defined, create new request categories as needed.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the request categories. You may need to check the user's role and authorization objects related to CRM web requests.
  
  
  
  Check for Data Consistency:
  
  Verify that there are no inconsistencies in the configuration or data that could be causing the issue. This may involve checking related settings or configurations in the CRM system.
  
  
  
  Testing:
  
  After making the necessary changes, test the web request functionality again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If the issue continues, refer to SAP documentation or support notes related to CRM web requests for additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_WEBREQ_CUST025 error in your SAP system.