How To Fix CRM_WEBREQ_CUST024 - Transaction type &1 is not assigned to a request category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 024

• Message text: Transaction type &1 is not assigned to a request category

What causes this issue?

The transaction type is not assigned to a request category, that is,
you cannot use this transaction type to link to web requests.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST024 - Transaction type &1 is not assigned to a request category ?

  The SAP error message CRM_WEBREQ_CUST024 indicates that a specific transaction type is not assigned to a request category in the SAP CRM system. This can occur when trying to create or process a web request in the CRM system, and it typically means that the system cannot find the necessary configuration to handle the transaction type you are trying to use.
  Cause:
  
  Missing Configuration: The transaction type you are trying to use has not been assigned to any request category in the system.
  Incorrect Transaction Type: The transaction type may be incorrectly specified or does not exist in the system.
  Custom Development: If there are custom transaction types, they may not have been properly configured in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Transaction Type Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Relationship Management > Web Channel > Web Request > Define Transaction Types.
  Ensure that the transaction type in question is listed and properly configured.
  
  
  
  Assign Transaction Type to Request Category:
  
  In the same IMG path, look for the option to assign transaction types to request categories.
  Make sure that the transaction type you are using is assigned to the appropriate request category.
  
  
  
  Verify Transaction Type:
  
  Double-check the transaction type you are using in your web request. Ensure that it is correctly spelled and exists in the system.
  
  
  
  Check for Custom Development:
  
  If you are using a custom transaction type, ensure that it has been properly developed and configured in the system.
  Consult with your development team to verify that the custom transaction type is correctly set up.
  
  
  
  Testing:
  
  After making the necessary changes, test the web request again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Types: These are used to categorize different types of requests in the CRM system. Each transaction type can have specific attributes and behaviors.
  Request Categories: These are used to group transaction types for processing in the CRM system. They define how requests are handled and processed.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.