How To Fix CRM_WEBREQ_CUST003 - Product assignment could not be read for request category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 003

• Message text: Product assignment could not be read for request category &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST003 - Product assignment could not be read for request category &1 ?

  The SAP error message CRM_WEBREQ_CUST003 indicates that the system was unable to read the product assignment for a specific request category. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with web requests or transactions that involve product data.
  Cause
  The error can be caused by several factors, including:
  
  Missing Product Assignment: The product may not be assigned to the request category in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the product from being linked to the request category.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to products or request categories.
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  System Errors: There may be temporary system errors or issues with the database that prevent the retrieval of product assignments.
  
  Solution
  To resolve the CRM_WEBREQ_CUST003 error, you can take the following steps:
  
  
  Check Product Assignment:
  
  Verify that the product is correctly assigned to the relevant request category in the CRM system.
  Navigate to the product master data and ensure that the assignment is present.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the request categories and ensure that they are set up correctly.
  Ensure that the product categories are properly linked to the request categories.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the product or request category data.
  Use transaction codes like SE11 to check the database tables related to products and request categories.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product data.
  Review the user roles and profiles to confirm that they include access to the relevant data.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any known issues or patches.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and requests.
  SAP Notes: Search for SAP Notes related to CRM_WEBREQ_CUST003 in the SAP Support Portal for any specific fixes or recommendations.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_WEBREQ_CUST003 error in your SAP CRM system.