How To Fix CRM_WEBREQ_CUST002 - Request category cannot be used without request data structure

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 002

• Message text: Request category cannot be used without request data structure

What causes this issue?

The request category cannot be set at <lS>active</> without definition
of the <DS:GLOS.AE86E746CCB57D48809616CC81A3B569>request data structure
</> since it cannot be used.

System Response

You cannot set the <ls>active</> flag.

How to fix this error?

First create the request data structure and the relevant attributes. In
a request data structure, you define the fields, field labels, and the
order in which they should appear on the Web request form.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST002 - Request category cannot be used without request data structure ?

  The SAP error message CRM_WEBREQ_CUST002 indicates that a request category cannot be used without a corresponding request data structure. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to process a web request that lacks the necessary data structure.
  Cause:
  
  Missing Data Structure: The request category you are trying to use requires a specific data structure that has not been defined or is not available in the current context.
  Configuration Issues: There may be a misconfiguration in the CRM system where the request category is not properly linked to its data structure.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be correctly implemented, leading to this error.
  Incorrect Request Category: The request category being used may not be appropriate for the type of data or operation being performed.
  
  Solution:
  
  Check Configuration: Verify the configuration settings for the request category in the SAP CRM system. Ensure that the request category is correctly linked to the appropriate data structure.
  Define Data Structure: If the required data structure is missing, you may need to define it in the system. This can involve creating or modifying the data structure in the relevant customizing settings.
  Review Custom Code: If there are custom developments, review the code to ensure that it correctly handles the request category and associated data structures.
  Use Correct Request Category: Ensure that you are using the correct request category for the operation you are trying to perform. Refer to the documentation or consult with a functional consultant if necessary.
  Testing: After making changes, test the functionality to ensure that the error is resolved and that the request can be processed as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration and troubleshooting.
  Documentation: Refer to the SAP CRM documentation for details on request categories and data structures to understand their relationships and requirements.
  Community Forums: Consider searching or posting in SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.