How To Fix CRM_WEBREQ_CUST001 - Transaction type &1 is already used in request category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 001

• Message text: Transaction type &1 is already used in request category &2

What causes this issue?

Each transaction type can only be assigned to one request category. The
transaction type &v1& is already assigned to request category &v2&,
therefore, it cannot be used here.

System Response

You cannot save this entry.

How to fix this error?

Copy sample transaction type SWR1 and all relevant entries to a
transaction type of your choice and assign this to it.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST001 - Transaction type &1 is already used in request category &2 ?

  The SAP error message CRM_WEBREQ_CUST001 indicates that a specific transaction type is already associated with a request category in the SAP CRM system. This typically occurs when there is an attempt to assign a transaction type to a request category that has already been assigned to another request category.
  Cause:
  
  Duplicate Assignment: The transaction type you are trying to assign is already linked to a different request category.
  Configuration Error: There may be a misconfiguration in the CRM system where the same transaction type is inadvertently assigned to multiple request categories.
  Data Integrity Issues: There could be issues with data integrity in the system, leading to conflicts in transaction type assignments.
  
  Solution:
  
  
  Check Existing Assignments:
  
  Go to the configuration settings in SAP CRM and check the existing assignments of transaction types to request categories.
  Use transaction codes like SPRO to navigate to the relevant configuration settings.
  
  
  
  Modify Assignments:
  
  If you find that the transaction type is indeed assigned to another request category, you will need to either:
  
  Change the assignment of the transaction type to the desired request category.
  Remove the existing assignment if it is no longer needed.
  
  
  
  
  
  Create a New Transaction Type:
  
  If the transaction type must remain assigned to the existing request category, consider creating a new transaction type for the new request category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to CRM configuration for more detailed guidance on managing transaction types and request categories.
  
  
  
  Testing:
  
  After making changes, ensure to test the configuration to confirm that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may help in navigating the CRM configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes in the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.