How To Fix CRM_WEBREQ_CUST006 - Several products are assigned to request category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 006

• Message text: Several products are assigned to request category &1

What causes this issue?

More than one product is assigned to the request category &v1&.
Therefore, the result of the automatic product determination is not
unique.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the product assignments in product maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST006 - Several products are assigned to request category &1 ?

  The SAP error message CRM_WEBREQ_CUST006 indicates that multiple products are assigned to a request category in the SAP CRM system. This error typically arises when a user attempts to create or process a web request (such as a service request or sales order) that is linked to a request category that is not configured to handle multiple products.
  Cause:
  
  Configuration Issue: The request category is set up in such a way that it does not allow multiple products to be associated with it.
  Data Entry Error: The user may have inadvertently selected multiple products when only one is allowed for the specific request category.
  Business Logic: The business process defined in the system may restrict the number of products that can be linked to a single request category.
  
  Solution:
  
  
  Review Request Category Configuration:
  
  Check the configuration settings for the request category in the SAP CRM system. Ensure that it is set up to allow multiple products if that is the intended behavior.
  Navigate to the customizing settings for CRM and look for the relevant configuration under the request category settings.
  
  
  
  Limit Product Selection:
  
  If the request category is intended to allow only one product, ensure that the user selects only one product when creating the request.
  Provide user training or guidelines to avoid selecting multiple products in scenarios where it is not permitted.
  
  
  
  Adjust Business Logic:
  
  If the business process requires multiple products to be associated with a request category, consider adjusting the underlying business logic or workflows to accommodate this requirement.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to CRM request categories and product assignments for additional insights and best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the root cause, consider reaching out to SAP support for assistance. They can provide guidance based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates related to request categories and product assignments.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to create or modify requests in the CRM system.
  
  By following these steps, you should be able to resolve the CRM_WEBREQ_CUST006 error and ensure that your request categories are configured correctly for your business needs.