How To Fix CRM_WEBREQ_CUST006 - Several products are assigned to request category &1

CRM_WEBREQ_CUST006 - Overview

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 006

• Message text: Several products are assigned to request category &1

What causes this issue?

More than one product is assigned to the request category &v1&.
Therefore, the result of the automatic product determination is not
unique.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the product assignments in product maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST006 - Several products are assigned to request category &1 ?

  The SAP error message CRM_WEBREQ_CUST006 indicates that multiple products are assigned to a request category in the SAP CRM system. This error typically arises when a user attempts to create or process a web request (such as a service request or sales order) that is linked to a request category that is not configured to handle multiple products.
  
  Cause:
  
  Configuration Issue: The request category is set up in such a way that it does not allow multiple products to be associated with it.
  Data Entry Error: The user may have inadvertently selected multiple products when only one is allowed for the specific request category.
  Business Logic: The business process defined in the system may restrict the number of products that can be linked to a single request category.
  
  
  Solution:
  
  
  Review Request Category Configuration:
  
  Check the configuration settings for the request category in the SAP CRM system. Ensure that it is set up to allow multiple products if