How To Fix CRM_WARRANTY_MGNT002 - More than one valid warranty exists; Warranty &1 assigned to item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_MGNT - Warranty Management in CRM Business Transaction

• Message number: 002

• Message text: More than one valid warranty exists; Warranty &1 assigned to item &2

What causes this issue?

The system has performed a warranty check for item &2. Several valid
warranties were determined during the check. Warranty &1 was assigned as
default.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the warranty data in the transaction item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_MGNT002 - More than one valid warranty exists; Warranty &1 assigned to item &2 ?

  The SAP error message CRM_WARRANTY_MGNT002 indicates that there is more than one valid warranty assigned to a specific item in a transaction. This can occur in scenarios where multiple warranties are applicable to the same item, leading to ambiguity in warranty management.
  Cause:
  
  
  Multiple Warranties: The primary cause of this error is that the system has identified more than one warranty that is valid for the item in question. This can happen if:
  
  Different warranty agreements are created for the same product.
  Warranties are overlapping in terms of validity periods.
  The item has been assigned multiple warranties in the system.
  
  
  
  Configuration Issues: There may be issues with how warranties are configured in the system, leading to multiple valid entries.
  
  
  Data Entry Errors: Incorrect data entry during warranty assignment can also lead to this error.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Warranties: Check the warranties assigned to the item. You can do this by:
  
  Navigating to the warranty management section in SAP.
  Reviewing the warranty records for the specific item to identify all valid warranties.
  
  
  
  Determine Valid Warranty: Decide which warranty should be applicable for the transaction. You may need to consult with relevant stakeholders (e.g., sales, service, or warranty management teams) to determine the correct warranty.
  
  
  Adjust Warranty Assignments:
  
  If one warranty is to be prioritized, you may need to deactivate or remove the other warranties that are causing the conflict.
  Ensure that the warranty assignment is done correctly in the system to avoid future conflicts.
  
  
  
  Configuration Check: If the issue persists, check the configuration settings for warranty management in SAP. Ensure that the system is set up to handle multiple warranties appropriately.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for warranty management to understand how to manage multiple warranties effectively.
  
  
  Testing: After making changes, test the transaction again to ensure that the error is resolved.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to warranty management, such as CRM_WARRANTY or CRM_ORDER, to navigate the system effectively.
  User Roles: Ensure that users have the appropriate roles and permissions to manage warranties in the system.
  
  By following these steps, you should be able to resolve the error and manage warranties effectively in your SAP system.