How To Fix CRM_WARRANTY_MGNT000 - Valid warranties were determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_MGNT - Warranty Management in CRM Business Transaction

• Message number: 000

• Message text: Valid warranties were determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_MGNT000 - Valid warranties were determined ?

  The SAP error message CRM_WARRANTY_MGNT000 typically indicates that the system was unable to find valid warranties for a specific transaction or item in the Customer Relationship Management (CRM) module. This error can occur in various scenarios, such as when processing service orders, warranty claims, or during warranty checks.
  Cause
  The error can be caused by several factors, including:
  
  No Valid Warranty Exists: The item or service being processed does not have an associated valid warranty in the system.
  Warranty Expiration: The warranty period for the item has expired, making it invalid for claims or service.
  Incorrect Configuration: The warranty management configuration may not be set up correctly, leading to issues in determining valid warranties.
  Data Inconsistencies: There may be inconsistencies in the master data related to the product or customer, such as missing warranty information.
  Transaction Context: The context in which the warranty is being checked may not align with the warranty conditions (e.g., checking a warranty for a product that is not covered).
  
  Solution
  To resolve the error, you can take the following steps:
  
  
  Check Warranty Data:
  
  Verify that the item or service has a valid warranty associated with it. You can do this by checking the warranty master data in the system.
  Ensure that the warranty is active and has not expired.
  
  
  
  Review Configuration:
  
  Check the warranty management configuration in the SAP system to ensure that it is set up correctly. This includes warranty types, conditions, and validity periods.
  
  
  
  Data Consistency:
  
  Ensure that the master data for the product and customer is complete and accurate. This includes checking for any missing warranty information.
  
  
  
  Transaction Review:
  
  Review the specific transaction or process that triggered the error. Ensure that all necessary prerequisites for warranty checks are met.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for warranty management to understand the specific requirements and configurations needed.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify where the warranty determination is failing.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to warranty management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRM_ORDER for warranty-related processes.
  User Exits and BAdIs: Explore user exits or Business Add-Ins (BAdIs) that may allow for custom logic in warranty determination.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.