How To Fix CRM_UTILITY_SALES806 - More than on item within master agreement &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 806

• Message text: More than on item within master agreement &1

What causes this issue?

You tried to allocate more than one item to master agreement &V1&. This
is not permitted.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The transaction is incorrect.

How to fix this error?

To correct the transaction, you must delete all but the first item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES806 - More than on item within master agreement &1 ?

  The SAP error message CRM_UTILITY_SALES806 indicates that there is an issue with a master agreement in the SAP CRM system. Specifically, it suggests that there is more than one item associated with the master agreement referenced by &1. This can occur in scenarios where a sales order or contract is being processed, and the system expects only one item to be linked to the master agreement.
  Cause:
  
  Multiple Items in Master Agreement: The primary cause of this error is that the master agreement has multiple items, but the system is designed to handle only one item at a time for the operation being performed.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business process requirements.
  Data Integrity Issues: There could be inconsistencies or errors in the data related to the master agreement or its items.
  
  Solution:
  
  Review the Master Agreement: Check the master agreement referenced in the error message. Ensure that it is set up correctly and that it should indeed have only one item associated with it for the current operation.
  Modify the Agreement: If the business process allows, consider modifying the master agreement to consolidate items or create a new agreement that meets the requirements of the transaction.
  Check Configuration: Review the configuration settings in the CRM system related to master agreements and sales orders. Ensure that they are set up to handle the expected number of items.
  Data Cleanup: If there are data integrity issues, perform a cleanup of the master agreement and its associated items to ensure that they are correctly linked and that there are no duplicates.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_CONTRACT to view and manage master agreements and their items.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that provide solutions or workarounds for specific error messages.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction data for a more efficient resolution.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.