How To Fix CRM_UTILITY_SALES805 - Inconsistent status of object links with framework agreement

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 805

• Message text: Inconsistent status of object links with framework agreement

What causes this issue?

You have allocated a framework agreement without items.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The document is incorrect.

How to fix this error?

Select a framework agreement with items, or create at least one item in
framework agreement &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES805 - Inconsistent status of object links with framework agreement ?

  The SAP error message CRM_UTILITY_SALES805 indicates that there is an inconsistency in the status of object links related to a framework agreement in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are discrepancies between the status of the framework agreement and the linked objects, such as sales orders or quotations.
  Cause:
  
  Inconsistent Data: The status of the framework agreement may not match the status of the linked objects. For example, if a framework agreement is marked as "completed" but there are still active sales orders linked to it, this inconsistency can trigger the error.
  Data Corruption: There may be issues with data integrity due to system errors, incomplete transactions, or manual changes that were not properly reflected in the system.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not handle the status updates correctly, leading to inconsistencies.
  
  Solution:
  
  Check Object Status: Review the status of the framework agreement and all linked objects (sales orders, quotations, etc.) to ensure they are consistent. You can do this by navigating to the relevant transactions in SAP and checking the status fields.
  Update Status: If you find discrepancies, update the status of the framework agreement or the linked objects to ensure they are aligned. This may involve changing the status of the framework agreement to "active" if there are still linked objects that are in progress.
  Data Consistency Check: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to perform a consistency check on the data. This can help identify any inconsistencies that need to be resolved.
  Reprocess Transactions: If the error occurred during a specific transaction, try reprocessing that transaction after ensuring that all related objects are in a consistent state.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, object IDs, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SE11 for checking table structures.
  Documentation: Review SAP documentation related to CRM framework agreements and object links to understand the expected behavior and data flow.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_UTILITY_SALES805 error.