How To Fix CRM_UTILITY_SALES821 - Role cannot be added. Use button replicate to turn prospect to customer

CRM_UTILITY_SALES821 - Overview

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 821

• Message text: Role cannot be added. Use button replicate to turn prospect to customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES821 - Role cannot be added. Use button replicate to turn prospect to customer ?

  The SAP error message "CRM_UTILITY_SALES821 Role cannot be added. Use button replicate to turn prospect to customer" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to add a role to a business partner (BP) that is currently classified as a prospect. This error indicates that the system does not allow the addition of certain roles to a prospect until it has been converted to a customer.
  
  Cause:
  
  Business Partner Status: The business partner is currently in the status of a prospect, which means it has not yet been fully qualified or converted into a customer.
  Role Restrictions: Certain roles in SAP CRM are restricted to specific statuses of business partners. For example, roles like "Customer" or "Sold-to Party" cannot be assigned to a prospect.
  Configuration Settings: There may be configuration settings in the system that restrict the addition of roles based on the status of the business