How To Fix CRM_UTILITY_SALES821 - Role cannot be added. Use button replicate to turn prospect to customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 821

• Message text: Role cannot be added. Use button replicate to turn prospect to customer

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_UTILITY_SALES821 - Role cannot be added. Use button replicate to turn prospect to customer ?

  The SAP error message "CRM_UTILITY_SALES821 Role cannot be added. Use button replicate to turn prospect to customer" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to add a role to a business partner (BP) that is currently classified as a prospect. This error indicates that the system does not allow the addition of certain roles to a prospect until it has been converted to a customer.
  Cause:
  
  Business Partner Status: The business partner is currently in the status of a prospect, which means it has not yet been fully qualified or converted into a customer.
  Role Restrictions: Certain roles in SAP CRM are restricted to specific statuses of business partners. For example, roles like "Customer" or "Sold-to Party" cannot be assigned to a prospect.
  Configuration Settings: There may be configuration settings in the system that restrict the addition of roles based on the status of the business partner.
  
  Solution:
  
  Use the Replicate Button: The error message suggests using the "Replicate" button. This button is typically used to convert a prospect into a customer. By clicking this button, the system will process the conversion and allow you to assign the necessary roles afterward.
  Check Business Partner Status: Ensure that the business partner is indeed a prospect and confirm that you want to convert it to a customer.
  Role Assignment: After successfully converting the prospect to a customer, you can then proceed to add the desired roles.
  Review Configuration: If you frequently encounter this issue, it may be worth reviewing the configuration settings in the SAP CRM system to ensure that they align with your business processes.
  
  Related Information:
  
  Business Partner Roles: Understand the different roles available in SAP CRM and their implications for business partner management.
  SAP Documentation: Refer to SAP Help documentation for detailed information on business partner management and role assignment.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing business partner data.
  User Authorizations: Ensure that you have the necessary authorizations to perform the conversion and role assignment actions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.