How To Fix CRM_UIU_SRQM_COMMON106 - Incident &1 cannot be locked due to its status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 106

• Message text: Incident &1 cannot be locked due to its status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON106 - Incident &1 cannot be locked due to its status ?

  The SAP error message "CRM_UIU_SRQM_COMMON106 Incident &1 cannot be locked due to its status" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to lock an incident (or service request) that is in a status that does not allow locking. This can happen for various reasons, such as the incident being in a completed or closed status.
  Cause:
  
  Incident Status: The incident may be in a status that is not allowed to be locked. For example, statuses like "Completed," "Closed," or "Cancelled" may prevent further modifications or locking.
  Business Logic: The system may have business rules that restrict locking incidents based on their current status to maintain data integrity.
  User Permissions: The user may not have the necessary permissions to lock the incident, although this is less likely to be the cause of this specific error message.
  
  Solution:
  
  Check Incident Status: Review the status of the incident in question. If it is in a status that does not allow locking, you may need to change the status to one that does (if applicable) or take appropriate actions based on the business process.
  Modify the Incident: If you need to make changes to the incident, consider changing its status to one that allows locking (if your business process allows it) before attempting to lock it again.
  Consult with Business Process Owner: If you are unsure about the status or the locking rules, consult with your business process owner or SAP functional consultant to understand the implications of changing the status.
  Review User Permissions: Ensure that you have the necessary permissions to perform the action you are attempting. If not, contact your system administrator to request the appropriate access.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you manage incidents, such as CRMD_ORDER for managing service requests.
  Documentation: Review the SAP documentation for CRM incident management to understand the workflow and status management better.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.