How To Fix CRM_UIU_SRQM_COMMON108 - Incident & cannot be unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 108

• Message text: Incident & cannot be unlocked

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check whether any unsaved transactions are linked to this incident and
save them.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON108 - Incident & cannot be unlocked ?

  The SAP error message "CRM_UIU_SRQM_COMMON108 Incident & cannot be unlocked" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with unlocking an incident or service request. This error can arise due to various reasons, including system locks, authorization issues, or inconsistencies in the data.
  Causes:
  
  System Lock: The incident may be locked by another user or process, preventing it from being unlocked.
  Authorization Issues: The user attempting to unlock the incident may not have the necessary permissions.
  Data Inconsistencies: There may be inconsistencies in the data related to the incident that prevent it from being unlocked.
  Technical Issues: There could be underlying technical issues in the CRM system or database that are causing the error.
  
  Solutions:
  
  Check Lock Status: Verify if the incident is currently locked by another user. You can use transaction codes like SM12 to check for locks in the system.
  User Authorization: Ensure that the user has the appropriate authorizations to unlock incidents. This may require checking roles and permissions in the user profile.
  Data Consistency Check: Run consistency checks on the incident data to identify and resolve any inconsistencies. This may involve checking related tables or using specific SAP tools.
  System Restart: In some cases, restarting the CRM system or relevant services may help resolve temporary technical issues.
  Contact SAP Support: If the issue persists, it may be necessary to contact SAP support for further assistance. Provide them with the error message and any relevant details about the incident.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SE11 (to check table definitions), and SE80 (to access the Object Navigator).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on incident management and unlocking processes.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "CRM_UIU_SRQM_COMMON108 Incident & cannot be unlocked" error message.