How To Fix CRM_UIU_SRQM_COMMON107 - Service ticket &1 cannot be locked due to its status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 107

• Message text: Service ticket &1 cannot be locked due to its status

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON107 - Service ticket &1 cannot be locked due to its status ?

  The SAP error message "CRM_UIU_SRQM_COMMON107 Service ticket &1 cannot be locked due to its status" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to lock a service ticket (or service request) that is in a status that does not allow locking. This can happen for various reasons, such as the ticket being in a completed or closed status.
  
  Cause:
  
  Status Restrictions: The service ticket is in a status that is not allowed to be locked. For example, if the ticket is already completed, closed, or in a status that is meant for finalization, the system will prevent any further changes or locking.
  User Permissions: The user may not have the necessary permissions to lock the service ticket, although this is less common for this specific error.
  System Configuration: The system may be configured in such a way that certain statuses are not lockable.
  
  
  Solution:
  
  Check the Status: Review the status