How To Fix CRM_UIU_SRQM_COMMON107 - Service ticket &1 cannot be locked due to its status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 107

• Message text: Service ticket &1 cannot be locked due to its status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON107 - Service ticket &1 cannot be locked due to its status ?

  The SAP error message "CRM_UIU_SRQM_COMMON107 Service ticket &1 cannot be locked due to its status" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to lock a service ticket (or service request) that is in a status that does not allow locking. This can happen for various reasons, such as the ticket being in a completed or closed status.
  Cause:
  
  Status Restrictions: The service ticket is in a status that is not allowed to be locked. For example, if the ticket is already completed, closed, or in a status that is meant for finalization, the system will prevent any further changes or locking.
  User Permissions: The user may not have the necessary permissions to lock the service ticket, although this is less common for this specific error.
  System Configuration: The system may be configured in such a way that certain statuses are not lockable.
  
  Solution:
  
  Check the Status: Review the status of the service ticket. If it is in a status that does not allow locking (like "Completed" or "Closed"), you will need to change the status to one that allows locking (like "In Process" or "Open") if applicable.
  Change the Status: If you have the necessary permissions, you can change the status of the service ticket to a lockable status. This may involve editing the ticket or using a specific transaction code to change its status.
  Consult with Your Administrator: If you are unsure about the status or how to change it, consult with your SAP administrator or support team. They can provide guidance on the specific statuses and permissions in your system.
  Review Configuration: If this issue is recurring and affects multiple users, it may be worth reviewing the configuration settings for service ticket statuses in your SAP system to ensure they align with your business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on service ticket status management.
  Documentation: Review the SAP CRM documentation for information on service ticket management, including status definitions and locking mechanisms.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up to allow for the necessary actions on service tickets.
  
  By following these steps, you should be able to resolve the error and understand the underlying reasons for it.