How To Fix CRM_UIU_SRQM_COMMON105 - Service ticket &1 unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 105

• Message text: Service ticket &1 unlocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON105 - Service ticket &1 unlocked ?

  The SAP error message "CRM_UIU_SRQM_COMMON105 Service ticket &1 unlocked" typically indicates that a service ticket in the SAP Customer Relationship Management (CRM) system has been unlocked, which may not be the expected state for the ticket at that moment. This message can arise in various scenarios, such as when a user attempts to perform an action on a service ticket that is not in a locked state.
  Cause:
  
  User Action: The service ticket may have been manually unlocked by a user or through a process that allows for editing or changes to the ticket.
  System Process: Certain background processes or workflows may have automatically unlocked the ticket.
  Configuration Issues: There may be configuration settings in the CRM system that dictate when a ticket should be locked or unlocked, leading to unexpected behavior.
  Concurrency Issues: Multiple users or processes trying to access or modify the same service ticket simultaneously can lead to locking issues.
  
  Solution:
  
  Check Ticket Status: Verify the current status of the service ticket. Ensure that it is in the expected state for the action you are trying to perform.
  Re-lock the Ticket: If the ticket should be locked for the operation you are performing, you may need to manually lock it again or ensure that the process that unlocks it is not running.
  Review User Permissions: Ensure that the user has the appropriate permissions to lock or unlock service tickets.
  Consult Documentation: Check SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  System Configuration: Review the configuration settings in the CRM system related to service ticket management to ensure they align with your business processes.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if this is affecting business operations.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may provide additional context or solutions for this specific error message.
  Transaction Codes: Familiarize yourself with transaction codes related to service ticket management in SAP CRM, such as CRM_ORDER or CRM_SERVICE.
  User Training: Ensure that users are trained on the proper procedures for handling service tickets, including locking and unlocking processes.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about why the ticket was unlocked.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "CRM_UIU_SRQM_COMMON105 Service ticket &1 unlocked" error message.