How To Fix CRM_UIU_SRQM_COMMON104 - Service ticket &1 locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 104

• Message text: Service ticket &1 locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON104 - Service ticket &1 locked ?

  The SAP error message "CRM_UIU_SRQM_COMMON104 Service ticket &1 locked" typically indicates that the service ticket you are trying to access or modify is currently locked by another user or process. This locking mechanism is a part of SAP's concurrency control to prevent data inconsistencies when multiple users attempt to edit the same record simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the service ticket.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  Background Processes: A background job or process may be holding the lock on the service ticket.
  System Errors: Occasionally, system errors or bugs can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: If another user is editing the ticket, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can search for the specific service ticket number to see if it is locked and by whom.
  
  If you find that the lock is held by a user who is no longer active, you may need to delete the lock entry (if you have the necessary authorizations).
  
  
  Release Locks: If you have the necessary permissions, you can manually release the lock from SM12. Be cautious when doing this, as it may lead to data inconsistencies if the other user is still working on the ticket.
  Contact the User: If you identify the user who has the lock, you can contact them to see if they can release it.
  Check for Background Jobs: If a background job is holding the lock, you may need to wait for it to complete or check with your system administrator.
  System Restart: In rare cases, a system restart may be necessary to clear persistent locks, but this should be done with caution and typically as a last resort.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  SM37: To monitor background jobs that may be affecting the service ticket.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to locking mechanisms in your version of SAP CRM.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.