How To Fix CRM_UIU_SRQM_COMMON103 - Incident & unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 103

• Message text: Incident & unlocked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON103 - Incident & unlocked ?

  The SAP error message "CRM_UIU_SRQM_COMMON103 Incident & unlocked" typically relates to issues in the SAP Customer Relationship Management (CRM) system, particularly in the Service Request Management (SRQM) area. This error can occur when there is an attempt to access or modify a service request that is either not properly locked or is in an inconsistent state.
  Cause:
  
  Incident Status: The incident (service request) may be in a status that does not allow it to be modified or processed further.
  Locking Mechanism: The system may not have properly locked the incident for editing, leading to conflicts when multiple users attempt to access the same record.
  Data Inconsistency: There may be inconsistencies in the data related to the incident, which can prevent it from being processed correctly.
  Authorization Issues: The user may not have the necessary permissions to access or modify the incident.
  
  Solution:
  
  Check Incident Status: Verify the status of the incident. If it is in a state that does not allow modifications (e.g., closed or completed), you may need to change its status or create a new incident.
  Release Locks: If the incident is locked, you may need to release the lock. This can often be done by navigating to the transaction that manages locks (e.g., SM12) and checking for any locks related to the incident.
  Data Consistency Check: Run consistency checks on the data related to the incident. This may involve using transaction codes like SLG1 (Application Log) to check for any errors or inconsistencies.
  User Authorization: Ensure that the user has the appropriate authorizations to access and modify the incident. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches that may resolve the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SLG1: To view application logs for error messages.
  CRMD_ORDER: To manage service requests and incidents.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.