How To Fix CRM_UIU_SRQM_COMMON101 - Incident &1 locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 101

• Message text: Incident &1 locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON101 - Incident &1 locked ?

  The SAP error message "CRM_UIU_SRQM_COMMON101 Incident &1 locked" typically indicates that a specific incident (or service request) in the SAP Customer Relationship Management (CRM) system is currently locked. This can happen for various reasons, such as:
  Causes:
  
  Concurrent Access: Another user or process is currently editing or processing the incident, which locks it to prevent conflicting changes.
  System Processes: Background jobs or workflows that are processing the incident may have locked it.
  Manual Locking: The incident may have been manually locked by a user or administrator for maintenance or review purposes.
  Database Locking: Database-level locks can occur due to transactions that are not yet committed or rolled back.
  
  Solutions:
  
  Wait and Retry: If the lock is due to another user, waiting for a few moments and then retrying the operation may resolve the issue.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for the specific incident number and see if it is locked by another user. If you have the necessary permissions, you can unlock it.
  Identify the Locking User: If you find that the incident is locked, identify the user who has locked it. You may need to contact that user to understand why it is locked and when they will release it.
  Review Background Jobs: Check if there are any background jobs or workflows that might be processing the incident. You can use transaction code SM37 to monitor background jobs.
  System Administrator Intervention: If the lock persists and you cannot identify the cause, it may require intervention from a system administrator to investigate further and resolve the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SM21: To check system logs for any related errors or warnings.
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes for specific guidance related to CRM and incident management.
  User Permissions: Ensure that you have the necessary permissions to view and manage locks in the system.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.