How To Fix CRM_UIU_SRQM_COMMON100 - Service ticket already locked by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 100

• Message text: Service ticket already locked by &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON100 - Service ticket already locked by &1 ?

  The SAP error message "CRM_UIU_SRQM_COMMON100 Service ticket already locked by &1" typically occurs in the SAP Customer Relationship Management (CRM) system when a service ticket is being accessed or modified by multiple users or processes simultaneously. This locking mechanism is in place to prevent data inconsistencies and ensure that only one user can make changes to a service ticket at a time.
  Cause:
  
  Concurrent Access: Another user or process is currently editing the service ticket, which causes the system to lock it for further modifications.
  Session Timeout: If a user has left a session open for an extended period, the system may still consider the ticket locked.
  Background Jobs: A background job or process may be holding a lock on the service ticket.
  System Errors: Occasionally, system errors or bugs can lead to improper locking behavior.
  
  Solution:
  
  Wait and Retry: If another user is editing the ticket, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for locks on the specific service ticket and see which user is holding the lock. If necessary, you can delete the lock entry (if you have the appropriate permissions).
  Session Management: Ensure that users are properly logging out of sessions and not leaving them open unnecessarily.
  Background Jobs: Check if any background jobs are running that might be locking the service ticket. You can use transaction code SM37 to monitor background jobs.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SE11: To check the database table structure if needed.
  
  
  Documentation: Refer to SAP Help documentation for CRM and locking mechanisms for more detailed information.
  User Training: Ensure that users are trained on proper session management and the implications of concurrent access in the CRM system.
  
  By following these steps, you should be able to resolve the locking issue related to the service ticket in SAP CRM.