How To Fix CRM_UIU_SRQM_COMMON060 - Critical error; document not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 060

• Message text: Critical error; document not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON060 - Critical error; document not found ?

  The SAP error message "CRM_UIU_SRQM_COMMON060 Critical error; document not found" typically occurs in the SAP Customer Relationship Management (CRM) system when the system is unable to locate a specific document or record that is required for processing a request. This error can arise in various contexts, such as when trying to access a service request, sales order, or other CRM-related documents.
  Causes:
  
  Document Deletion: The document you are trying to access may have been deleted or archived.
  Incorrect Document ID: The document ID or reference number you are using may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  Data Inconsistency: There may be inconsistencies in the database or issues with data synchronization.
  System Configuration: There could be configuration issues in the CRM system that prevent the document from being found.
  
  Solutions:
  
  Verify Document ID: Double-check the document ID or reference number you are using to ensure it is correct.
  Check Document Status: Ensure that the document has not been deleted or archived. You may need to consult with your SAP administrator or check the relevant tables.
  User Authorization: Confirm that you have the necessary permissions to access the document. If not, request the appropriate access from your system administrator.
  Data Consistency Check: Run consistency checks or reports to identify any data issues. This may involve checking related tables or using transaction codes like SE11 or SE16 to view the data.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or information that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE_ORDER, or CRM_UI to navigate and troubleshoot within the CRM system.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or user guides for CRM to understand the expected behavior and troubleshooting steps for document-related errors.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.