How To Fix CRM_UIU_SRQM_COMMON058 - Incident already locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 058

• Message text: Incident already locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON058 - Incident already locked ?

  The SAP error message CRM_UIU_SRQM_COMMON058 indicates that an incident (or service request) is already locked, which typically means that another user or process is currently editing or processing the same incident. This locking mechanism is in place to prevent data inconsistencies that could arise from simultaneous modifications.
  Causes:
  
  Concurrent Access: Another user is currently editing the incident.
  Background Processes: A background job or workflow might be processing the incident.
  Session Issues: The incident may have been left open in another session or browser tab.
  System Locking Mechanism: The system may have a lock due to a previous operation that did not complete successfully.
  
  Solutions:
  
  Check for Other Users: Verify if another user is currently editing the incident. If so, wait for them to finish.
  Refresh the Session: If you suspect that the lock is due to a session issue, try refreshing your session or logging out and back in.
  Use Transaction Codes: You can use transaction codes like SM12 to check for locks in the system. This transaction allows you to view and manage locks.
  Contact the User: If you identify another user who has the incident open, communicate with them to coordinate access.
  Wait for Background Jobs: If a background job is processing the incident, you may need to wait until it completes.
  System Administrator: If the issue persists, contact your system administrator to investigate further. They may need to release the lock manually if it is stuck.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are typically managed at the database level to ensure data integrity.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and edit incidents.
  SAP Notes: Check for any relevant SAP Notes or updates that might address known issues related to locking incidents.
  Documentation: Refer to SAP documentation for more details on incident management and locking mechanisms.
  
  By following these steps, you should be able to resolve the locking issue associated with the CRM_UIU_SRQM_COMMON058 error message.