How To Fix CRM_UIU_SRQM_COMMON057 - Incident &1 cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 057

• Message text: Incident &1 cannot be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON057 - Incident &1 cannot be locked ?

  The SAP error message CRM_UIU_SRQM_COMMON057, which states "Incident &1 cannot be locked," typically occurs in the SAP Customer Relationship Management (CRM) system when there is an attempt to lock an incident (or service request) for editing or processing, but the system is unable to do so. This can happen for several reasons:
  Causes:
  
  
  Concurrent Access: Another user or process may already have the incident locked for editing. SAP uses locking mechanisms to prevent data inconsistencies when multiple users try to access the same data simultaneously.
  
  
  System Configuration: There may be configuration settings in the SAP system that affect how incidents are locked and unlocked.
  
  
  Database Issues: There could be underlying database issues that prevent the locking mechanism from functioning correctly.
  
  
  User Authorizations: The user attempting to lock the incident may not have the necessary authorizations to do so.
  
  
  Technical Issues: There may be technical issues or bugs in the SAP system that are causing the locking mechanism to fail.
  
  
  Solutions:
  
  
  Check for Concurrent Users: Verify if another user is currently editing the incident. If so, you may need to wait until they finish or coordinate with them to unlock the incident.
  
  
  Review User Authorizations: Ensure that the user has the appropriate authorizations to lock the incident. This may involve checking roles and permissions in the SAP system.
  
  
  System Logs: Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  
  
  Database Health Check: If you suspect database issues, perform a health check on the database to ensure it is functioning correctly.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the incident number and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, or others that may be used to manage incidents.
  Lock Management: Understand how SAP handles locks and the different types of locks (e.g., exclusive, shared) to better troubleshoot locking issues.
  User Training: Ensure that users are trained on how to properly manage incidents and understand the implications of locking/unlocking records.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_UIU_SRQM_COMMON057 error message.