How To Fix CRM_UIU_SRQM_COMMON059 - Unlock the incident

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 059

• Message text: Unlock the incident

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON059 - Unlock the incident ?

  The SAP error message "CRM_UIU_SRQM_COMMON059 Unlock the incident" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to an incident or service request that is locked and cannot be processed further. This can happen for various reasons, such as a user not having the necessary permissions, or the incident being locked due to a previous operation that did not complete successfully.
  Cause:
  
  Locked Incident: The incident or service request is locked, possibly due to a previous transaction that did not complete properly.
  User Permissions: The user may not have the necessary permissions to unlock or modify the incident.
  System Errors: There may be underlying system errors or inconsistencies that are causing the incident to remain locked.
  
  Solution:
  
  
  Unlock the Incident:
  
  Use transaction code SM12 to check for any locked entries in the system. You can search for the user ID or the specific object that is locked.
  If you find the locked entry, you can unlock it from this transaction.
  
  
  
  Check User Permissions:
  
  Ensure that the user has the necessary authorizations to access and modify the incident. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any errors or warnings that may provide more context about why the incident is locked.
  
  
  
  Contact Support:
  
  If you are unable to unlock the incident or if the issue persists, consider reaching out to your SAP Basis or support team for further assistance. They may need to investigate deeper into the system or perform additional troubleshooting.
  
  
  
  Recreate the Incident:
  
  If the incident cannot be unlocked and is not recoverable, you may need to recreate the incident or service request.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for more information on incident management and handling locked incidents.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the "Unlock the incident" error in SAP CRM.