How To Fix CRM_UIU_SRQM_COMMON061 - Incident &1 cannot be locked; check the incident for errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 061

• Message text: Incident &1 cannot be locked; check the incident for errors

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON061 - Incident &1 cannot be locked; check the incident for errors ?

  The SAP error message "CRM_UIU_SRQM_COMMON061 Incident &1 cannot be locked; check the incident for errors" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with locking an incident (or service request) for editing or processing. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Concurrent Access: Another user or process may be accessing the same incident, preventing it from being locked for your session.
  System Errors: There may be underlying issues with the incident itself, such as data inconsistencies or corruption.
  Authorization Issues: The user may not have the necessary permissions to lock or edit the incident.
  Database Locks: There could be database-level locks that are preventing the incident from being accessed.
  Technical Issues: Bugs or glitches in the SAP system or specific CRM components may lead to this error.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently editing the incident. If so, wait for them to finish or coordinate with them to resolve the issue.
  Review Incident Status: Check the status of the incident in the system. If it is in a state that does not allow editing (e.g., completed or closed), you may need to change its status or create a new incident.
  Authorization Check: Ensure that you have the necessary authorizations to lock and edit the incident. Consult with your SAP security administrator if needed.
  Database Lock Check: Use transaction codes like SM12 to check for any locks on the database related to the incident. If you find locks that should not be there, you may need to release them.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  Technical Support: If the problem persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SLG1 (to view application logs), and SE11 (to check table definitions).
  SAP Notes: Search the SAP Support Portal for any specific notes related to the error message or the incident management module.
  Documentation: Review the SAP CRM documentation for best practices on incident management and locking mechanisms.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.