How To Fix CRM_UIU_SRQM_COMMON062 - Incident is locked by master ticket; cannot be changed

CRM_UIU_SRQM_COMMON062 - Overview

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 062

• Message text: Incident is locked by master ticket; cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON062 - Incident is locked by master ticket; cannot be changed ?

  The SAP error message "CRM_UIU_SRQM_COMMON062: Incident is locked by master ticket; cannot be changed" typically occurs in the SAP Customer Relationship Management (CRM) system when you attempt to modify an incident (or service request) that is currently locked because it is associated with a master ticket. This locking mechanism is in place to ensure data integrity and prevent conflicting changes.
  
  Cause:
  
  Master Ticket Locking: The incident you are trying to modify is linked to a master ticket, which is currently in a state that prevents changes to its associated incidents. This could be due to the master ticket being in a status that requires it to be locked for updates (e.g., being processed, closed, or in a review state).
  Workflow Processes: If there are ongoing workflow processes or approvals related to the master ticket, the system may lock the associated incidents to prevent changes until the workflow is completed.
  User Permissions: In some cases,