How To Fix CRM_UIU_SRQM_COMMON064 - Service ticket &1 locked and saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 064

• Message text: Service ticket &1 locked and saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON064 - Service ticket &1 locked and saved ?

  The SAP error message "CRM_UIU_SRQM_COMMON064 Service ticket &1 locked and saved" typically indicates that a service ticket (or service request) in the SAP Customer Relationship Management (CRM) system is currently locked. This can happen for several reasons, such as:
  Causes:
  
  Concurrent Access: Another user or process is currently editing the service ticket, causing it to be locked for other users.
  Session Timeout: A previous session may not have been properly closed, leaving the ticket in a locked state.
  System Errors: There may be underlying system issues or bugs that are causing the ticket to remain locked.
  Workflow Processes: The service ticket may be part of a workflow that is currently in progress, preventing other users from making changes.
  
  Solutions:
  
  Wait and Retry: If another user is editing the ticket, wait for them to finish and then try accessing the ticket again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can identify the user or process that is holding the lock and take appropriate action.
  Release Locks: If you have the necessary authorizations, you can manually release the lock from transaction SM12. Be cautious when doing this, as it may disrupt another user's work.
  Session Management: Ensure that all sessions are properly closed. If