How To Fix CRM_UIU_SRQM_COMMON065 - Service ticket &1 cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 065

• Message text: Service ticket &1 cannot be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON065 - Service ticket &1 cannot be saved ?

  The SAP error message CRM_UIU_SRQM_COMMON065, which states "Service ticket &1 cannot be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues preventing the saving of a service ticket. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Required Fields: Certain mandatory fields in the service ticket may not be filled out. This could include fields like status, priority, or customer information.
  
  
  Validation Errors: There may be validation rules in place that are not being met. This could involve data inconsistencies or incorrect formats.
  
  
  Authorization Issues: The user may not have the necessary permissions to save the service ticket.
  
  
  System Configuration: There may be issues with the configuration of the CRM system, such as missing customizing settings or incorrect workflow configurations.
  
  
  Business Logic Errors: Custom code or enhancements may be causing the error if they are not handling certain scenarios correctly.
  
  
  Data Integrity Issues: There may be issues with the underlying data, such as missing or inconsistent entries in related tables.
  
  
  Solutions:
  
  
  Check Required Fields: Review the service ticket for any missing mandatory fields and ensure all required information is filled out.
  
  
  Review Validation Rules: Check for any validation rules that may be causing the error. Ensure that all data entered complies with these rules.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to create or modify service tickets. This can be checked in the user roles and profiles.
  
  
  System Configuration Review: Consult with your SAP Basis or CRM configuration team to ensure that all necessary settings are correctly configured.
  
  
  Debugging: If you have access to debugging tools, you can analyze the code execution to identify where the error is occurring. This may require the assistance of a developer.
  
  
  Check for Data Integrity: Run consistency checks on the relevant data to ensure there are no integrity issues. This may involve checking related master data or transactional data.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and edit service tickets directly.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for CRM service management for additional context on service ticket management.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.