How To Fix CRM_UIU_SRQM_COMMON055 - Incident &1 locked and saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 055

• Message text: Incident &1 locked and saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON055 - Incident &1 locked and saved ?

  The SAP error message "CRM_UIU_SRQM_COMMON055 Incident &1 locked and saved" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or modify an incident (or service request) that is currently locked by another user or process. This locking mechanism is in place to prevent data inconsistencies that could arise from simultaneous modifications.
  
  Cause:
  
  Concurrent Access: Another user is currently editing the incident, which locks it for other users.
  Session Timeout: The incident may have been locked due to a previous session that did not close properly.
  Background Processes: A background job or process may be holding a lock on the incident.
  Technical Issues: There may be technical issues or bugs in the system that are causing the lock to persist.
  
  
  Solution:
  
  Wait and Retry: If another user is editing the incident, wait for them to finish and then try accessing it again.
  Check Lock Entries: Use transaction code SM12 to check for