How To Fix CRM_UIU_SRQM_COMMON055 - Incident &1 locked and saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 055

• Message text: Incident &1 locked and saved

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON055 - Incident &1 locked and saved ?

  The SAP error message "CRM_UIU_SRQM_COMMON055 Incident &1 locked and saved" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or modify an incident (or service request) that is currently locked by another user or process. This locking mechanism is in place to prevent data inconsistencies that could arise from simultaneous modifications.
  Cause:
  
  Concurrent Access: Another user is currently editing the incident, which locks it for other users.
  Session Timeout: The incident may have been locked due to a previous session that did not close properly.
  Background Processes: A background job or process may be holding a lock on the incident.
  Technical Issues: There may be technical issues or bugs in the system that are causing the lock to persist.
  
  Solution:
  
  Wait and Retry: If another user is editing the incident, wait for them to finish and then try accessing it again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for locks related to the specific incident number and see if they can be released.
  Contact the User: If you know who is editing the incident, you can contact them to see if they can save their changes and release the lock.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entries in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the incident.
  System Restart: In some cases, a system restart may be necessary to clear persistent locks, but this should be done with caution and typically requires coordination with your IT department.
  Check for Background Jobs: Use transaction code SM37 to check if any background jobs are running that might be locking the incident.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are typically managed at the database level, and SAP uses various types of locks (e.g., exclusive, shared).
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify incidents.
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to this error message. SAP Notes can provide patches or workarounds for specific problems.
  System Logs: Review system logs for any errors or warnings that might provide additional context for the locking issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.