How To Fix CRM_UIU_SRQM_COMMON053 - Incident already locked by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 053

• Message text: Incident already locked by &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON053 - Incident already locked by &1 ?

  The SAP error message "CRM_UIU_SRQM_COMMON053: Incident already locked by &1" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access or modify an incident (or service request) that is currently locked by another user. This locking mechanism is in place to prevent concurrent modifications that could lead to data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing the incident, which locks it for other users.
  Session Timeout: A previous session may not have released the lock due to a timeout or unexpected termination.
  System Issues: There may be issues with the locking mechanism in the system, such as database locks or transaction inconsistencies.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the lock has been released.
  Identify the Locking User: If you have the necessary permissions, you can identify the user who has locked the incident. This can often be done through transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Contact the Locking User: If possible, reach out to the user who has the incident locked and ask them to complete their work or release the lock.
  Force Unlock: If the lock is due to a session that is no longer active (e.g., a user has logged out unexpectedly), a system administrator can forcefully unlock the incident using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Check for System Issues: If this error occurs frequently, it may indicate a deeper issue with the system. In this case, it may be necessary to consult with your SAP Basis team or technical support to investigate further.
  
  Related Information:
  
  Locking Mechanism: SAP uses a locking mechanism to ensure data integrity. When a user opens an incident for editing, a lock is placed on that record.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and check user sessions.
  
  
  User Training: Ensure that users are trained on how to properly close incidents and release locks to minimize the occurrence of this error.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.