How To Fix CRM_UIU_GRM_COMMON003 - Item &1 cannot be deleted because it was already saved with an amount

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_GRM_COMMON - Common messages for Grantor UI

• Message number: 003

• Message text: Item &1 cannot be deleted because it was already saved with an amount

What causes this issue?

The item could not be deleted. This is probably because it has already
been saved along with an amount.

System Response

The item appears again in the item list.

How to fix this error?

You can set the claim item to <ZK>Canceled </>or <ZK>Completed.</>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_GRM_COMMON003 - Item &1 cannot be deleted because it was already saved with an amount ?

  The SAP error message CRM_UIU_GRM_COMMON003 indicates that an item cannot be deleted because it has already been saved with an amount. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to delete a line item from a transaction (like a sales order, quotation, or service request) that has already been processed or saved with financial implications.
  Cause:
  
  Financial Implications: The item has been saved with a monetary value, which means it is linked to financial transactions or accounting entries.
  Data Integrity: SAP enforces data integrity rules to prevent the deletion of items that could lead to inconsistencies in financial reporting or transaction history.
  Status of the Document: The document may be in a status that does not allow for item deletion (e.g., it may be completed, approved, or in a state that requires it to be retained for auditing purposes).
  
  Solution:
  
  Check Document Status: Verify the status of the document. If it is in a completed or locked state, you may need to change its status or unlock it before attempting to delete the item.
  Adjust the Item: Instead of deleting the item, consider adjusting it. You can set the quantity to zero or change the amount to zero if the business process allows for it.
  Consult with Finance: If the item is linked to financial transactions, consult with your finance team to understand the implications of deleting or adjusting the item.
  Use a Reversal Transaction: If the item must be removed from the document, consider using a reversal transaction or a credit memo, depending on the business process.
  Check for Dependencies: Ensure that there are no dependencies or linked documents that would prevent the deletion of the item.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you manage items, such as CRM_ORDER, CRM_QUOTATION, or CRM_SERVICE.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or enhancements that can help resolve the problem.
  User Authorization: Ensure that you have the necessary authorizations to delete or modify items in the CRM system.
  Documentation: Review the documentation for your specific SAP CRM version to understand the rules and processes related to item management.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.