How To Fix CRM_UIU_GRM_COMMON004 - Claim &1 cannot be deleted because it was already saved with an amount

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_GRM_COMMON - Common messages for Grantor UI

• Message number: 004

• Message text: Claim &1 cannot be deleted because it was already saved with an amount

What causes this issue?

One of the claim items could not be deleted. This is probably because it
has already been saved along with an amount.

System Response

How to fix this error?

You can set the claim to <ZK>Canceled </>or <ZK>Completed. </>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_GRM_COMMON004 - Claim &1 cannot be deleted because it was already saved with an amount ?

  The SAP error message "CRM_UIU_GRM_COMMON004 Claim &1 cannot be deleted because it was already saved with an amount" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with claims or similar financial documents. This error indicates that the claim you are trying to delete has already been saved with a monetary amount, which prevents its deletion due to data integrity rules.
  Cause:
  
  Financial Integrity: The claim has been processed and saved with an amount, which means it is likely linked to financial transactions or accounting entries. SAP enforces rules to maintain data integrity, preventing the deletion of records that could affect financial reporting.
  Status of the Claim: The claim may be in a status that does not allow deletion. For example, if it has been approved or processed, it may be locked for deletion.
  Dependencies: There may be dependencies or references to this claim in other documents or processes, which also prevents deletion.
  
  Solution:
  
  Check Claim Status: Verify the status of the claim. If it is in a status that allows for changes (e.g., draft or open), you may be able to modify it instead of deleting it.
  Reverse or Adjust: If the claim has been processed, consider reversing the transaction or adjusting the claim instead of deleting it. This may involve creating a credit or adjustment entry.
  Consult Documentation: Review the SAP documentation or help resources for specific instructions on handling claims in your version of SAP CRM.
  Authorization: Ensure you have the necessary authorizations to delete claims. If not, consult with your SAP administrator or support team.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to claims management, such as CRMD_ORDER for managing claims.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Roles: Ensure that your user role has the appropriate permissions to perform actions on claims, including deletion or modification.
  
  By following these steps, you should be able to address the error and manage the claim appropriately within the SAP CRM system.