How To Fix CRM_UIU_BP_DATA009 - Communication details are not supported for this communication channel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP_DATA -

• Message number: 009

• Message text: Communication details are not supported for this communication channel

What causes this issue?

The input help accesses communication details for communication channels
available in the main address and communication data. The supported
communication channels are e-mail, telephone, and fax. Other
communication channels are not supported.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP_DATA009 - Communication details are not supported for this communication channel ?

  The SAP error message CRM_UIU_BP_DATA009 indicates that there is an issue with the communication details for a specific communication channel in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find or support the communication details for a business partner (BP) in the context of the specified communication channel.
  Cause:
  
  Missing Communication Details: The business partner may not have the necessary communication details (like email, phone number, etc.) defined for the specific communication channel.
  Incorrect Configuration: The communication channel may not be properly configured in the system, leading to a mismatch between the expected and actual data.
  Data Inconsistency: There may be inconsistencies in the data related to the business partner or the communication channel.
  Authorization Issues: The user may not have the necessary authorizations to access the communication details for the business partner.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data in the SAP system.
  Verify that the communication details (like email addresses, phone numbers, etc.) are correctly maintained for the business partner in question.
  
  
  
  Review Communication Channel Configuration:
  
  Check the configuration settings for the communication channel in the SAP system.
  Ensure that the communication channel is correctly set up and that it supports the type of communication you are trying to use.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data.
  Use transaction codes like BP (Business Partner) to review and correct any inconsistencies.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and manage communication details for business partners.
  Check the user roles and authorizations in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM_UIU_BP_DATA009 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_UIU_BP_DATA009 error message.