How To Fix CRM_UIU_BP_DATA007 - Communication details are not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP_DATA -

• Message number: 007

• Message text: Communication details are not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP_DATA007 - Communication details are not available ?

  The SAP error message CRM_UIU_BP_DATA007: Communication details are not available typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to retrieve or display communication details for a Business Partner (BP). This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Communication Data: The Business Partner may not have any communication data (like email, phone numbers, etc.) maintained in the system.
  Data Inconsistency: There may be inconsistencies or errors in the data related to the Business Partner.
  Authorization Issues: The user may not have the necessary authorizations to view the communication details.
  System Configuration: There may be issues with the configuration of the CRM system or the Business Partner settings.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the Business Partner transaction (e.g., BP) and verify if the communication details are correctly maintained for the specific Business Partner.
  Ensure that the communication data (like email addresses, phone numbers) is entered and saved properly.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to view the communication details. This can be done by reviewing the user roles and authorizations in the SAP system.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports to identify any inconsistencies in the Business Partner data. This may involve using transaction codes like BP or SLG1 to check logs for errors.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to Business Partners and communication data in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues that may be affecting the retrieval of communication details.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for CRM orders), and SLG1 (Application Log) for troubleshooting.
  Documentation: Refer to SAP documentation or help guides related to Business Partner management and communication data in CRM for more detailed information.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, further investigation may be required, potentially involving SAP support.