How To Fix CRM_UBB_PREBILLING224 - Pool contract &1 (billing request) item &2 is locked for billing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_PREBILLING - Messages for Prebilling

• Message number: 224

• Message text: Pool contract &1 (billing request) item &2 is locked for billing

What causes this issue?

Item &V2& in pool contract &V1& is locked for billing.

System Response

This is an information message. The prebilling can be performed.
However, you can only perform billing for this item of the pool contract
once the billing lock has been removed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_PREBILLING224 - Pool contract &1 (billing request) item &2 is locked for billing ?

  The SAP error message CRM_UBB_PREBILLING224 indicates that a specific item in a pool contract is locked for billing. This typically occurs in the context of billing processes within SAP Customer Relationship Management (CRM) or SAP Convergent Charging (SAP CC). Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Locking Mechanism: The item in the billing request is locked due to ongoing processes. This could be because another user or process is currently working on the same item, or it may be in a state that prevents it from being billed (e.g., pending approval, in a workflow).
  Incomplete Data: The item may have incomplete or incorrect data that prevents it from being processed for billing.
  System Configuration: There may be configuration settings in the system that enforce locking under certain conditions, such as during specific billing cycles or processes.
  
  Solution:
  
  Check Lock Status: Use transaction code SM12 to check for locks on the item. If you find that the item is locked by another user or process, you may need to wait for that process to complete or contact the user to release the lock.
  Review Billing Request: Ensure that all necessary data for the billing request is complete and correct. Check for any missing information or errors in the contract or billing item.
  Release Locks: If you have the necessary authorizations, you can manually release locks in SM12. However, be cautious when doing this, as it may disrupt other users or processes.
  Check Workflow: If the item is part of a workflow, ensure that the workflow is progressing as expected. You may need to intervene if there are issues in the workflow.
  Consult Logs: Review application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to review system configurations that may be causing the locking behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SLG1 (for application logs), and SE11 (for data dictionary) to investigate further.
  User Authorizations: Ensure that users have the appropriate authorizations to perform billing actions and to release locks if necessary.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to billing processes in CRM to understand the expected workflow and data requirements.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.