How To Fix CRM_UBB_CHANGE197 - Item &1: Change process only possible for usage-based/serv. contr. items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 197

• Message text: Item &1: Change process only possible for usage-based/serv. contr. items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE197 - Item &1: Change process only possible for usage-based/serv. contr. items ?

  The SAP error message CRM_UBB_CHANGE197 indicates that a change process is being attempted on an item that is not eligible for modification under the usage-based billing (UBB) or service contract framework. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service contracts or usage-based billing scenarios.
  Cause:
  The error arises when:
  
  You are trying to change an item that is not classified as a usage-based billing item or a service contract item.
  The item in question may not have the necessary attributes or settings that allow it to be modified in the context of usage-based billing.
  The item might be in a status that does not permit changes (e.g., completed, closed, etc.).
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Item Type: Ensure that the item you are trying to change is indeed a usage-based billing item or a service contract item. You can do this by reviewing the item details in the CRM system.
  
  
  Review Item Status: Verify the status of the item. If the item is in a status that does not allow changes (like 'Completed' or 'Closed'), you may need to change the status or create a new item.
  
  
  Consult Configuration: If you believe the item should be eligible for changes, check the configuration settings in the SAP system. Ensure that the item type is correctly set up for usage-based billing.
  
  
  Use Correct Transaction: Make sure you are using the correct transaction code or process for modifying the item. Some transactions may have restrictions on what can be changed.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to make changes to the item. Lack of proper permissions can sometimes lead to errors.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on the specific item types and their change processes.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Usage-Based Billing (UBB): This is a billing method where charges are based on the actual usage of a service or product. It is commonly used in service contracts.
  Service Contracts: These are agreements between a service provider and a customer that outline the terms of service, including pricing, duration, and conditions for changes.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.