How To Fix CRM_UBB_CHANGE198 - Item &1: Change process only possible for qty-based serv. contr. items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 198

• Message text: Item &1: Change process only possible for qty-based serv. contr. items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE198 - Item &1: Change process only possible for qty-based serv. contr. items ?

  The SAP error message CRM_UBB_CHANGE198 indicates that a change process is being attempted on a service contract item that is not quantity-based. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to modify a service contract item that does not meet the criteria for quantity-based processing.
  Cause:
  The error occurs because:
  
  The item in question is not defined as a quantity-based service contract item. In SAP, service contracts can be defined in different ways, including quantity-based and value-based.
  The system is configured to allow changes only for quantity-based service contract items, and the item you are trying to change does not fall into this category.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Item Type: Verify the type of the service contract item you are trying to change. Ensure that it is indeed a quantity-based item. You can do this by checking the item details in the service contract.
  
  
  Change Item Configuration: If the item is not quantity-based and you need it to be, you may need to change the configuration of the service contract item. This might involve creating a new item with the correct settings or modifying the existing item if possible.
  
  
  Review Contract Settings: Check the overall settings of the service contract to ensure that it is set up to allow changes for quantity-based items. This may involve reviewing the contract type and item category settings.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on how to handle service contract items and the requirements for quantity-based processing.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific configuration and system setup.
  
  
  Related Information:
  
  Service Contracts in SAP CRM: Understanding the different types of service contracts and their configurations can help in managing and troubleshooting issues related to them.
  Item Categories: Familiarize yourself with the various item categories in SAP CRM, as they determine how items behave in contracts.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.