How To Fix CRM_TSRV_LISTS002 - Template &1 has not been released

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_LISTS - Message Class for Selection List for Technical Services

• Message number: 002

• Message text: Template &1 has not been released

What causes this issue?

You want to include a business transaction template in a service order
or in a request for change. However, the business transaction template
you specified is not released.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a business transaction template that is already released, or
release your business transaction template.
To release your business transaction template, exit current processing
and open the business transaction template. Release the template and all
of the items and save.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_LISTS002 - Template &1 has not been released ?

  The SAP error message CRM_TSRV_LISTS002 indicates that a specific template (denoted by &1) has not been released. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or use a template that is not yet available for use in the system.
  Cause:
  
  Template Not Released: The primary cause of this error is that the template you are trying to use has not been released or activated in the system. This means that it is still in a draft or development state and cannot be utilized in transactions or reports.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to access the template, which can lead to similar error messages.
  Configuration Issues: There may be configuration settings that prevent the template from being released or made available for use.
  
  Solution:
  
  
  Release the Template:
  
  Navigate to the relevant area in the SAP CRM system where templates are managed (e.g., transaction codes like CRMD_ORDER or CRM_UI).
  Locate the template in question and check its status. If it is in a draft state, you will need to release it.
  Follow the necessary steps to release the template, which may involve changing its status from "draft" to "released" or "active."
  
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate authorizations to access and use the template. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding the management and release of templates in SAP CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to template management in SAP CRM, such as CRMD_ORDER or CRM_UI.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Manuals: Refer to user manuals or training materials specific to your organization's SAP CRM implementation for guidance on template management.
  
  By following these steps, you should be able to resolve the error message CRM_TSRV_LISTS002 and successfully use the desired template in your SAP CRM system.