How To Fix CRM_TSRV_LISTS001 - No items found in template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_LISTS - Message Class for Selection List for Technical Services

• Message number: 001

• Message text: No items found in template

What causes this issue?

The business transaction template specified does not contain any items.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a different business transaction template, or insert items in your
business transaction template.
To insert items in your business transaction template, exit current
processing and open the business transaction template. Enter new items
there and save your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_LISTS001 - No items found in template ?

  The SAP error message CRM_TSRV_LISTS001: No items found in template typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a template or list that does not contain any items or data. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Empty Template: The template you are trying to access may not have any items or data associated with it.
  Incorrect Selection Criteria: The filters or selection criteria applied to the template may be too restrictive, resulting in no items being displayed.
  Authorization Issues: The user may not have the necessary authorizations to view the items in the template.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing data.
  Template Configuration: The template itself may not be configured correctly, or it may not be linked to the relevant data sources.
  
  Solutions:
  
  Check Template Content: Verify that the template you are trying to access actually contains data. You can do this by checking the underlying data source or configuration.
  Review Selection Criteria: Adjust the selection criteria or filters applied to the template to ensure they are not too restrictive. Try broadening the criteria to see if any items appear.
  Verify Authorizations: Ensure that the user has the necessary authorizations to access the data in the template. You may need to consult with your SAP security team to check user roles and permissions.
  Data Synchronization: If you suspect data synchronization issues, check the relevant data transfer processes or background jobs to ensure that data is being updated correctly.
  Template Configuration: Review the configuration of the template to ensure it is set up correctly and linked to the appropriate data sources. You may need to consult with a functional consultant or SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for accessing CRM orders or CRMD_ORDERADM_H for order administration.
  Documentation: Refer to SAP documentation or user manuals for guidance on using templates and lists within the CRM module.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.