How To Fix CRM_TSRV016 - Service plan &1 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV - Messages in Technical Service

• Message number: 016

• Message text: Service plan &1 is not valid

What causes this issue?

You want to create a business transaction from a maintenance plan.
However, the current date is not within the validity period of the
maintenance plan you have specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the validity period of the maintenance plan.
To change the validity period of a maintenance plan, stop processing and
open the maintenance plan. Change the "Valid from" or "Valid to" dates,
and save your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV016 - Service plan &1 is not valid ?

  The SAP error message CRM_TSRV016 indicates that the service plan specified (denoted by &1) is not valid. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage service orders, service requests, or service contracts.
  Causes:
  
  Invalid Service Plan: The service plan you are trying to use may not exist in the system or may have been deleted or deactivated.
  Incorrect Configuration: The service plan may not be properly configured or may not meet the necessary criteria for the transaction you are attempting.
  Authorization Issues: The user may not have the necessary authorizations to access the specified service plan.
  Data Inconsistencies: There may be inconsistencies in the master data related to the service plan, such as missing or incorrect entries.
  
  Solutions:
  
  Verify Service Plan: Check if the service plan exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction code CRMD_ORDER) and searching for the service plan.
  Check Status: Ensure that the service plan is active and not in a status that would prevent its use (e.g., inactive or archived).
  Review Configuration: If you have access, review the configuration settings for the service plan in the customizing settings (transaction SPRO) to ensure it is set up correctly.
  User Authorizations: Ensure that the user has the necessary authorizations to access and use the service plan. This may involve checking roles and permissions in the user profile.
  Data Consistency Check: Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the master data related to the service plan.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific service plan and its requirements.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for service orders) or CRMD_ORDERADM_H (for order management).
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_TSRV016 error.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.