How To Fix CRM_TSRV014 - Service plan cycle &1 in item &2 was skipped

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV - Messages in Technical Service

• Message number: 014

• Message text: Service plan cycle &1 in item &2 was skipped

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV014 - Service plan cycle &1 in item &2 was skipped ?

  The SAP error message CRM_TSRV014 indicates that a service plan cycle was skipped for a specific item in a service order or service contract. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the scheduling or execution of service plans.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect Configuration: The service plan may not be configured correctly, leading to issues in the scheduling of cycles.
  Missing Data: Required data for the service plan cycle may be missing or incomplete, such as dates, frequency, or other parameters.
  Status Issues: The status of the service order or service contract may not allow for the execution of the service plan cycle.
  Time Overlap: There may be a conflict with existing service plan cycles or other scheduled activities.
  Resource Availability: Resources required for the service plan execution may not be available.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Configuration: Review the configuration of the service plan to ensure that all parameters are set correctly. This includes checking the frequency, duration, and any dependencies.
  Verify Data Completeness: Ensure that all necessary data for the service plan cycle is complete and accurate. This includes checking the item details in the service order or contract.
  Review Status: Check the status of the service order or service contract to ensure it is in a state that allows for the execution of service plan cycles.
  Check for Conflicts: Look for any overlapping service plan cycles or other scheduled activities that may be causing the conflict.
  Resource Check: Ensure that all required resources (e.g., personnel, equipment) are available for the execution of the service plan.
  Consult Logs: Review system logs or error messages for additional details that may provide insight into why the cycle was skipped.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view service orders or CRMD_ORDERADM_H for administrative details.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_TSRV014 error.
  Documentation: Refer to SAP documentation for service management and service contracts for detailed configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent the service plan cycle from being skipped.