How To Fix CRM_SYV_IL030 - You are not Authorized to View Survey

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 030

• Message text: You are not Authorized to View Survey

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL030 - You are not Authorized to View Survey ?

  The SAP error message CRM_SYV_IL030 ("You are not authorized to view survey") typically indicates that the user does not have the necessary authorizations to access a specific survey within the SAP Customer Relationship Management (CRM) system. This can occur in various scenarios, such as when trying to view or participate in a survey that is restricted based on user roles or permissions.
  Cause:
  
  Authorization Issues: The user lacks the required authorization objects or roles that grant access to the survey.
  Survey Status: The survey may be in a status that restricts access to certain users.
  User Role Configuration: The user’s role may not be configured correctly to allow access to surveys.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the necessary roles that include access to surveys.
  
  
  
  Review Authorization Objects:
  
  Check the authorization objects related to surveys (e.g., S_CRM_SURVEY or similar) to ensure that the user has the required permissions.
  You may need to consult with your SAP security team to adjust the authorizations.
  
  
  
  Survey Configuration:
  
  Ensure that the survey is active and not restricted to specific user groups or roles.
  Check the survey settings in the CRM system to confirm that it is configured to allow access to the intended users.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to see if the issue is resolved.
  Test access with a user who has the correct permissions to confirm that the survey is accessible.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM surveys for any additional configuration or troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check (to analyze authorization issues)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to survey access and authorization.
  
  
  Support: If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the CRM_SYV_IL030 error message.