How To Fix CRM_SYV_IL031 - You are not Authorized to Delete Survey

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 031

• Message text: You are not Authorized to Delete Survey

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL031 - You are not Authorized to Delete Survey ?

  The SAP error message CRM_SYV_IL031, which states "You are not authorized to delete survey," typically indicates that the user attempting to delete a survey does not have the necessary authorization to perform this action. This is a common issue in systems with strict access controls, such as SAP.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object or role that permits the deletion of surveys.
  Role Configuration: The roles assigned to the user may not include permissions for survey management, specifically for deletion actions.
  Survey Status: The survey may be in a status that does not allow deletion, although this is less common for this specific error.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what specific authorization is missing.
  Alternatively, you can check the user’s roles and authorizations in transaction code SU01 (User Maintenance).
  
  
  
  Review Authorization Objects:
  
  Ensure that the user has the necessary authorization objects related to survey management. Common authorization objects for CRM surveys include:
  
  CRM_SVY (Survey Management)
  CRM_SVY_ACT (Survey Activity)
  
  
  The specific action for deletion may be covered under a specific field in these objects.
  
  
  
  Role Adjustment:
  
  If the user lacks the necessary authorizations, a system administrator or security officer should adjust the user’s roles or create a new role that includes the required permissions.
  Ensure that the role is properly assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP security team for best practices on managing authorizations related to surveys.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and back in, then attempt to delete the survey again to see if the issue is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on the permissions and processes related to survey management to avoid similar issues in the future.
  Audit Logs: If necessary, review audit logs to track authorization changes and user activities related to survey management.
  
  By following these steps, you should be able to resolve the authorization issue related to the CRM_SYV_IL031 error message.